FAQ
When will my licence be activated?
Your licence will be activated as of the date you sign your ITESLIVE agreement and consent to the terms and conditions of use. Billing begins upon signing, with the delivery of the user name and password for the ITESLIVE platform.
What period does the ITESLIVE software agreement cover?
All ITESLIVE licences are for 12 months, whether you pay monthly or yearly.
Is it possible to have different types of licences in my display network?
It is only possible to combine Pro and Premium license types. For example, you may have screens using Premium licenses and screens using Pro licenses.
* It is not possible to combine the Starter license with other types of licenses.
How many licences do I need?
Display network
Generally speaking, one ITESLIVE licence is required for each media player, and one player is required for each screen. Note that the player can be connected to the screen or external.
Some external media players have more than one video output. If so, note that a licence is required for each of your screens.
Note: If you show exactly the same content on all of your screens, it doesn’t change anything in terms of the number of licences required.
Video wall
If you use several screens to create a larger display surface, you need only one licence. However, if you show different content on each of the screens in the video wall, you will need multiple licences.
Can I purchase the necessary equipment directly from ITESMEDIA?
ITESMEDIA can direct you towards a partner so you may complete the purchases for your digital signage project. This article outlines the equipment you need.
You can also use your own equipment if you prefer.
What kind of equipment do I need for a digital display setup?
A digital display setup requires a monitor and a media player. ITESLIVE is just as effective with an integrated player and monitor as it is with an external player. The player can be Web- or Windows-based. This article explains the differences between Web and Windows players.
Monitor
You can use an LCD, LED or touchscreen monitor. In theory, any screen is compatible with a digital display network. However, there are a few criteria to factor into your selection. This article provides more information on this topic.
Media player
The content is displayed on the monitor, which in turns is fed by a media player. ITESLIVE can operate with a Web player or Windows player. The features of both are identical, although there are a few differences in terms of how they operate. As indicated earlier, the software works just as well with an integrated monitor and player setup as it does with an external player.
Note that ITESLIVE is a multiplatform system and is compatible with any device. The software is not tied to a specific operating system or piece of equipment, making it very flexible. This version can run on Windows, Android, Tizen, WebOS, Linux and other systems. Talk to one of our advisors to find out which solution best suits your needs: sales@itesmedia.tv.
Interested in learning more about the other components of a digital display ecosystem? Read on!
What are the minimum requirements?
ITESLIVE is a multiplatform software, here are the minimums required for each of them.
LG WebOS
Minimum: WebOS smart signage platform 4.0
Recommended: Latest version available
Samsung Tizen
Minimum: Samsung Smart Signage Platform 6.0
Recommended: Latest version available
Windows
Minimum: Windows versions supported by Microsoft and allowing the use of the most recent version of the .NET Framework
Recommended: Latest version available
Note: For more information on the versions supported by Microsoft: https://support.microsoft.com/en-ca/lifecycle/search/18165
Web
Minimum: Chromium 56
Recommended: Latest version available
Android
Minimum: Android 7.0
Recommended: Latest version available
BrightSign
Contact us
Linux
Contact us
Philips
Minimum: Android 7.1
Recommended: Latest version available
Our features in details
2. UNLIMITED EMAIL AND PHONE TECHNICAL SUPPORT
INCLUDED WITH: STARTER, PRO AND PREMIUM
For more details see our terms and conditions
https://support.itesmedia.tv/en/terms-and-conditions
The image below shows the page to manage users and permission
7. SECURITY MANAGEMENT (ANTIVIRUS, FIREWALL, OS PATCHES)
INCLUDED WITH: STARTER, PRO AND PREMIUM
e.g., Windows firewall settings, user account management.
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10. REMOTE MONITORING OF DIGITAL DISPLAY NETWORK AND NOTIFICATIONS
INCLUDED WITH: STARTER, PRO AND PREMIUM
*Features may vary from one type of license to another.
The image below shows the page to edit profile and manage email notifications
The Image below shows the zone template editor
11. SCREEN FRAME EDITOR (MULTIZONE DISPLAY)
INCLUDED WITH: STARTER, PRO AND PREMIUM
The screen frame editor allows users to create new models or edit existing models.
Back to topThe Image below shows the zone template editor
The Image below shows the zone template editor
12. CLIP EDITOR (CALENDAR, TRANSITION, PRIORITY, DURATION)
INCLUDED WITH: STARTER, PRO AND PREMIUM
The clip editor serves to define the properties of the clip, the transition type and the play length are exemples of theses properties. Also, the broadcast scheduler makes it easy to manage the network in a way to always show relevant information at the right time without any effort.
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13. INDIVIDUAL OR GROUP SCREEN MANAGEMENT
INCLUDED WITH: STARTER, PRO AND PREMIUM
Using playlists, it is possible to manage the content of a screen, a set of screens or an entire network of screens.
Back to top14. MONITOR ACTIVITY TIMES
INCLUDED WITH: STARTER, PRO AND PREMIUM
The screen status planner makes it possible to program when a display reverts to black and configure display activity times.
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15. BANDWIDTH USE
INCLUDED WITH: STARTER, PRO AND PREMIUM
The ITESLIVE system includes a bandwidth tracker, which estimates bandwidth use based on the programmed display settings when the tool is launched. A bandwidth report is also available on the ITESLIVE Studio.
All plans have access to 10 GBytes of bandwidth per month.
* An additional charge of 0.25$ applies for each additional GByte.
Back to top16. DATA STORAGE
INCLUDED WITH: STARTER, PRO AND PREMIUM
The ITESLIVE software does not limit the volume of content you can upload to the platform. However, if you wish to control the number of files uploaded by each user, you can set a per-user limit (in MB).
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17. LIVE PREVIEW
INCLUDED WITH: STARTER, PRO AND PREMIUM
Once you have added content to the various zones, you can preview the entire display.
When creating a message, there is a real-time preview of the content being edited that is displayed to the right of the message creation window. This allows the user to obtain a visual of the final result of the message being created without having to leave the modification window.
Back to top18. PLAYLIST
INCLUDED WITH: STARTER, PRO AND PREMIUM
What is displayed on screen is defined by the content of the playlist. This can include various content types such as images, messages, RSS feeds, weather information and so forth. Every piece of content added to a playlist is referred to as a clip. Clips run one after another, just like a music playlist. Playlists make it possible to manage the content for a set of screens or an entire network, without having to reprogram each screen individually.
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19. TIME AND DATE
INCLUDED WITH: STARTER, PRO AND PREMIUM
Every plan offers the possibility to display the time and the date, which is proven to be a good, simple eye catcher for all audiences.
Back to top20. RSS FEEDS
INCLUDED WITH: STARTER, PRO AND PREMIUM
STARTER, PRO and PREMIUM plans offer the possibility to display one or more RSS feed. RSS feeds are proven to be good, simple eye catchers.
Back to topThe image below shows the page to manage RSS Feed
21. WEATHER FORECAST
INCLUDED WITH: STARTER, PRO AND PREMIUM
STARTER, PRO and PREMIUM plans offer the possibility to display the weather forecast of the user location. The weather forecast is a good and simple eye catcher.
Back to top22. YOUTUBE AND VIMEO
INCLUDED WITH: STARTER, PRO AND PREMIUM
Play Vimeo and YouTube videos on your screens. Simply enter the URL in the designated field.
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23. IMAGES AND VIDEOS
INCLUDED WITH: STARTER, PRO AND PREMIUM
Each plan offers the possibility to add images and videos in ITESLIVE’s studio. These can be broadcasted on
the screens.
24. MULTILINGUAL DISPLAY MODULE
INCLUDED WITH: STARTER, PRO AND PREMIUM
Notably, it is possible to manage the distribution of multilingual content within the same message without
having to create a duplicate message.
25. SINGLE SIGN ON (SSO)
INCLUDED WITH: STARTER, PRO AND PREMIUM
Possibility of logging in with a Facebook, Apple, Microsoft Live and Active directory.
Back to top26. OAuth2/OpenID (E.G. ACTIVE DIRECTORY)
INCLUDED WITH: STARTER, PRO AND PREMIUM
The ITESLIVE Studio enables integration with a OAuth2/OpenID provider (e.g., Active Directory), which enables you to use existing user accounts instead of having to create new accounts by using their email address as their credentials. You can also assign an ITESLIVE Studio role to a Group of your OAuth2/OpenID provider (such as an Active Directory or an Azure Active Directory account).
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27. ADVANCED DISTRIBUTION MODULE (PLAYERS, SITES, GROUPS AND TAGS)
INCLUDED WITH: PRO AND PREMIUM
The advanced distribution module helps centrally manage the content displayed on screens regardless of the source. Users can share distribution lists and all types of clips on specified screens. It is also possible to create tags to custom manage content deployment.
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31. FACEBOOOK
INCLUDED WITH: PRO AND PREMIUM
This feature allows you to automatically display your Facebook page publications and the number of likes associated; It also allows you to display Facebook page reviews. Several visuals are available in the ITESLIVE software.
Back to top32. WEB PAGE DISPLAYS
INCLUDED WITH: PRO AND PREMIUM
Put any web page up on your screens. Note that it will not be clickable unless a touch screen is used.
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33. EMERGENCY MESSAGE
INCLUDED WITH: PRO AND PREMIUM
Pro and premium plans offer the possibility to set up an emergency message. This type of message is easy to activate, or it can be activated automatically under predefined conditions.
Back to top34. CONTENT TEMPLATE EDITOR AND DISPLAY RULES
INCLUDED WITH: PRO AND PREMIUM
The content template editor and display rules let users create new templates and modify existing ones. A template defines how content is displayed in a given zone. Each template can be assigned a title, a paragraph and a date. Templates make it easier to post new content, ensure the consistency of messages of the same nature and enjoy a high level of flexibility. There are several ways to create templates, from building them around static elements to integrating external data. The editor can also be used to set display rules that will determine how the template information is deployed. This can be based on the content of a user-configurable field or external data, as the case may be.
Real estate (clip template) – This template includes information that is automatically pulled from an authorised real estate feed.
Message (clip template) – The information in this template will be entered by the users in the Web Studio.
External data (clip template) – This type of template allows you to integrate information produced outside the Web Studio such as RSS feeds, Excel documents, XML files, etc.
Weather (clip template) – This template allows you to integrate real-time weather information.
Directory (clip template) – This template includes a look up list ( building tenants, staff names, office locations…) Which is entered by users in the Web Studio.
Urgent Message (clip template) – This template is used in an emergency situation; the content of the message is prioritized and is displayed seconds after being activated.
Room schedule (clip template) – This template includes the room reservations and the tenants occupying the rooms. Both the tenant information and reservations are added by the users in the Web Studio.
Menu (clip template) – This template includes menu information that is created by the users of the Web Studio
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35. INPUT SOURCE (TELEVISION, CAMERA, ETC.)
INCLUDED WITH: PRO AND PREMIUM
The “Input Source” feature allows you to display content that is plugged into one of the input sources (eg HDMI In) of the screen or media player. This feature makes it possible to broadcast, for example, television or even camera content. It is possible to display this content in one of the zones of the screen or in full screen mode.
* This feature is currently available on WebOS and Tizen versions supported by ITESLIVE.
Back to top36. LIVE STREAM
INCLUDED WITH: PRO AND PREMIUM
The Live stream feature lets you share content from a “live” on your display. For example, you can share a Teams live stream.
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37. MEDIA RSS
INCLUDED WITH: PRO AND PREMIUM
Media RSS works somewhat like an RSS feed. It is an URL with information that is automatically updated by a service provider. Usually, this type of service requires an agreement with the company that supplies the information. Media RSS is used specifically for multimedia news feeds.
Back to top38. CONTENT MODIFICATION AUDIT
INCLUDED WITH: PRO AND PREMIUM
This feature allows you to check the history of any changes completed on the ITESLIVE Studio, whether it is an addition, a deletion or the modification of a resource on the Studio. The system records the user who completes the change as well as the content of the item that has been changed, added, or deleted.
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