ITESMEDIA is a growing company specializing in the development and deployment of innovative digital signage products and interactive kiosks.

• • Location: Pointe-aux-Trembles, Montreal
  • Job type: Permanent
  • Schedule: Full time Monday to Friday and occasional availability in the evenings and weekends (on call)
  • Experience required: Minimum of 3 to 5 years
  • Qualities: dynamic, determined, optimistic, bilingual.

The bilingual technical support technician will be a flexible member of the team at ITESMEDIA and will alternate between programming and technical support. In technical support, he will be the additional person responsible for the first customer contact regarding support calls as well as in the field. He will have to make sure to offer continuous follow-up with customers and partners when new requests arise and for the proper functioning of digital signage networks and interactive kiosks.

For the programming component, he will participate in the quality control tests of the ITESMEDIA suite and will be responsible for documenting and correcting any anomalies related to them. He will be the resource person when diagnosing and correcting any anomalies raised by members of the technical support team.

MAIN RESPONSIBILITIES

• Provide first-class technical support to our customers, whether by phone or remote control;
• Identify and resolve technical issues in order to assure customers of the availability of the systems they use;
• Ensure customer satisfaction through rapid, complete and efficient resolution of the various problems encountered;
• Integrate the templates in the ITESLIVE editor;
• Update and produce any documentation deemed necessary.
• Complete quality control (QA) testing
• Correct issues raised during quality control or daily technical support operations

REQUIREMENTS, SKILLS AND DESIRED PROFILE

• Diploma of college studies (DEC) or vocational studies (DEP) in information technology.
• Bilingualism (French and English) required, both oral and written.
• Very good oral and written communication. Ability to build good relationships with clients.
• Experience in customer service and the ability to provide high quality customer service.
• Knowledge of information technology.
• In-depth knowledge of Windows, Internet and Ms-Office.
• Knowledge of digital signage and interactive kiosks.
• Good understanding of modern web technologies (HTML, CSS, JavaScript).
• Experience using C # language.
• Experience in using SQL Server (creation of tables, stored procedures , triggers , functions, etc.). </ li>
• Ability to diagnose, document and correct technical issues.
• Ability to work under pressure, manage stress and achieve goals.
• Ability to work in a team and have interpersonal skills.

ASSETS

• Have experience in digital signage.

WHAT WE OFFER AT ITESMEDIA

• Competitive compensation.
• Group insurance.
• Permanent full-time position.
• An opportunity for progression and a long-term career.
• To work as a team in a relaxed and dynamic atmosphere.

Do you want to work with the ITESMEDIA team? We want to meet you!

Send your resume and cover letter to our human resources team at rh@itesmedia.tv